Apps to help your helpdesk

^{Core capabilities
• Work from one unified workspace
• Run advanced searches and work results like a view
• Preview AI summaries and full conversations
• Auto-refresh views}‍

^{Organization & navigation
• Access unlimited views
• Organize views with folders & subfolders
• Rename and reorganize views directly
• Jump to key views with Home & Favorites
• Customize your view layout}

^{Workflow & productivity
• Bookmark tickets for quick access
• Track recent activity in one place
• Apply a wider range of bulk actions
• Merge tickets with more control
• Mark tickets as read or unread}

• Logged notes
• Pinned comments & side conversations
• Smart notices
• Action buttons
• Highly visible notes with rich text editor
• Field descriptions
• Zendesk field support & data portability
• Flexible field management
• Expandable editor window
• Advanced styling

• Unlimited shared and personal views
• Efficient view management
• Advanced ticket search
• Fast bookmarking and easy access
• Real-time ticket monitoring
• Essential information hub
• Home view shortcut
• Favorites at your fingertips
• Save and reuse searches
• Convenient workflow tools
• A component of the powerful Lovely Views app

• Effortless ticket linking
• Divide and conquer with sub-tickets
• Built-in control over what gets copied
• Escalate to anyone, inside or outside Zendesk
• Separate conversations, stay in sync
• Monitor everything from one place
• Make it yours
  
• Designed to adapt

• Use checklists your way
• Multiple checklists per ticket
• Reusable templates
• Status options for every step
• In-task communication
• Fully configurable
• Smart automation
• Prevent tickets from being solved too early
• Keep stakeholders in the loop
• Pairs perfectly with Escalator

• Allows agents to instant message all agents
• Self contained within Zendesk, no 3rd party system required for agents
• Handles images, URLs and ticket number links
• Maintains a session based chat log
• Mentions can notify users
• It's completely free!