Core capabilities
• Work from one unified workspace
• Run advanced searches and reuse them as templates
• Turn advanced searches into views for daily use
• Preview AI summaries and full conversations
• Auto-refresh views
Organization & navigation
• Access unlimited views
• Organize views with folders & subfolders
• Rename and reorganize views directly
• Jump to key views with Home & Favorites
• Customize your view layout
Workflow & productivity
• Bookmark tickets for quick access
• Track recent activity in one place
• Apply a wider range of bulk actions
• Merge tickets with more control
• Mark tickets as read or unread
Lovely Views gives your team a smarter, supercharged way to work through Zendesk ticket queues.
Everything lives in one place. Instead of jumping between views, searches, and tickets, agents can move through queues without losing context, spending less time looking for information and more time resolving tickets. Admins and team leaders get clearer visibility into workload and activity.
Views refresh automatically. Advanced searches can be worked like queues. Ticket previews show full conversations with AI-generated summaries.
The result is a faster, more organized workspace that keeps teams focused on their queues and in control of their workload.
With Lovely Views, teams can:
• Access unlimited shared and personal views, so nothing gets buried
• Organize views with folders and subfolders or easier navigation
• Rename and reorganize views directly, without leaving the workspace
• Run advanced searches and save as templates or work results like a view
• Preview full ticket conversations with AI-generated summaries to understand issues faster
• Apply a wider range of bulk actions directly from the view to reduce repetitive work
• Merge tickets with more control to keep data clean and accurate
• Customize view layout and sorting to match how your team works
Access views, searches, bookmarks, and recent activity in one place so you can move between queues without losing context.
Access views, searches, bookmarks, and recent activity in one place so you can move between queues without losing context.
Build searches using fields, tags, requesters, organizations, groups, brands, forms, dates, and keywords. Save any search as a template to quickly run it again later. Ideal for repeat checks, audits, or one-off queries without rebuilding conditions.
Build searches using fields, tags, requesters, organizations, groups, brands, forms, dates, and keywords. Save any search as a template to quickly run it again later. Ideal for repeat checks, audits, or one-off queries without rebuilding conditions.
Save searches as ticket queues that work like views. Use them as part of your daily workflow.
Save searches as ticket queues that work like views. Use them as part of your daily workflow.
Preview full ticket conversations directly from the ticket list. AI-generated summaries highlight the most important updates so agents can quickly understand longer tickets.
Preview full ticket conversations directly from the ticket list. AI-generated summaries highlight the most important updates so agents can quickly understand longer tickets.
Lovely Views keeps your ticket queues automatically up to date so new tickets and updates appear without reloading the page.
Lovely Views keeps your ticket queues automatically up to date so new tickets and updates appear without reloading the page.
Work with unlimited shared and personal views without the standard Zendesk limits, so your team can scale without constraints.
Work with unlimited shared and personal views without the standard Zendesk limits, so your team can scale without constraints.
Keep large view collections structured and easy to navigate with folders and subfolders.
Keep large view collections structured and easy to navigate with folders and subfolders.
Rename views + add emoji markers, move them between folders, and reorganize your workspace without opening Zendesk Admin Center.
Rename views + add emoji markers, move them between folders, and reorganize your workspace without opening Zendesk Admin Center.
Mark views as favorites and set a Home queue so you can quickly access your most important tickets.
Mark views as favorites and set a Home queue so you can quickly access your most important tickets.
Bookmark tickets from the ticket list or preview and access them instantly from the Bookmarks tab.
Bookmark tickets from the ticket list or preview and access them instantly from the Bookmarks tab.
The Activity tab shows tickets you recently viewed so you can quickly return to ongoing work.
The Activity tab shows tickets you recently viewed so you can quickly return to ongoing work.
Apply more bulk updates directly from the view, reducing the need to open individual tickets.
Apply more bulk updates directly from the view, reducing the need to open individual tickets.
Merge tickets with flexible options that give you more control over how ticket data is combined.
Merge tickets with flexible options that give you more control over how ticket data is combined.
Track progress and manage follow-ups by marking tickets as read or unread.
Track progress and manage follow-ups by marking tickets as read or unread.
Control how many tickets are displayed, adjust columns, and tailor sorting to match your workflow.
Control how many tickets are displayed, adjust columns, and tailor sorting to match your workflow.
Move through tickets without losing your place
Navigate between tickets in a queue while keeping your position, so you can work continuously without jumping back and forth.
Flexible sorting across multiple fields
Sort ticket lists using multiple fields and save your preferred setup for a consistent workflow.
Backup and restore your setup
Save your configuration and restore it when needed, so your workspace stays consistent across changes.
Customize how your workspace looks and behaves
Adjust folders, views, and preview settings to match how your team works.
Lovely Views is constantly improving, bringing you regular updates with new features and enhancements. We stay in sync with Zendesk Support innovations to ensure our app not only meets but exceeds the evolving needs of your team.
Lovely Views is built for teams that rely on Zendesk views every day and need a faster, clearer way to manage ticket queues.
Whether you're an agent working through tickets or an admin or team leader managing workload and visibility, Lovely Views helps reduce time spent navigating and makes it easier to stay on top of what matters.
For more details, see the Lovely Views user guide.
Start a free trial and see how your team works with everything in one place.
Once you've experienced Lovely Views, you'll be wondering why we didn't call it Spectacular Views!
Yes, you can restrict the usage of an app specific to Zendesk Roles and/or Groups. The cost is calculated daily based on the number of agents that have access to the app.
Yes, all of our apps are free to install and use on your sandbox instance.
Yes, all of our apps are compatible with the new Zendesk Agent Workspace.
Disabling pauses subscription payment and keeps app settings. Uninstalling loses app settings.
