Advanced ticket search in Quickie
Lovestock & Leaf is thrilled to announce the upcoming release of Quickie, featuring the powerful new ‘Seek’ advanced search system.
Quickie goes beyond just categorised views, offering unparalleled flexibility without view limits.*
The latest version of Quickie, currently in closed Early Access Program (EAP), introduces a range of enhancements designed to supercharge your agents' efficiency.
Key new features include:
- Advanced Search with Filtering: Find exactly what you need with precision.
- Favourites for Views: Easily access your most-used views.
- Expanded Bookmarked Tickets Section: Keep track of important tickets effortlessly.
- Ticket Activity Section: Stay updated on the latest ticket movements.
- Saved Searches: Save time with quick access to frequently used search criteria.
With these updates, Quickie will make your agents lightning fast and more productive than ever before. Stay tuned for the official release!
* Standard Zendesk views are currently restricted to a maximum of 30 views, Quickie is unlimited.
Checkout a sneak peek of the Seek app from the screenshots below.
Amongst other shiny new features already mentioned, Quickie will allow you to define result columns and a sort order, as well as save the searches so you can treat them just like views.
Seek will provide conditional features that aren't available in views, which may solve some of the issues being reported by other customers with the limitations of native view conditions.
Check out our website for more information on the upcoming features. If you’ve got questions or feedback, please contact us via our Help Centre or send us an email to support@lovestockleaf.com and we’ll get back to you.
About Lovestock & Leaf
Lovestock & Leaf is a certified Advanced Tech Partner, with over 12+ years experience working and partnering with Zendesk. We’ve been developing Zendesk extensions and apps for over a decade and have built some of the most popular apps available in the Zendesk marketplace, including 5-STAR rated Quickie, Lovely Views and Sticky Notes. Our apps are designed first and foremost with the agent in mind, providing our thousands of Zendesk customers with an enhanced and efficient agent experience. Save your business time and money by implementing a Lovestock & Leaf app today!
