Customizing search results in Quickie using Columns

One of the top things Zendesk users have asked for over the years is the ability to choose which columns show up in their search results, just like they can in Views.

With Quickie’s Advanced Search, that wish finally becomes a reality.

Now, you can decide which details matter most and make sure they’re front and center. Whether you're troubleshooting tickets or managing a busy queue, having the right info at a glance can make all the difference.

Here are some of the most requested columns Quickie supports:

• Organization – A must-have for B2B teams. See which company a ticket belongs to without diving into the details.
  

• Custom fields – Surface key ticket, user, or org fields that your team relies on every day.

• Priority – Quickly sort out the urgent from the low-risk.
  

• Due date – Stay on top of deadlines without opening each ticket.
  

Column selecting and ordering

Using the All columns panel, you can choose from a wide range of fields—far more than what's available in standard Zendesk views. Ticket fields, requester info, organization fields, tags, SLAs, and more are all available.

You can also:

• Reorder columns with drag and drop.

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• Use the + Add dropdown to quickly include new columns.

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• Click Reset to undo all the recent changes you've made.
  

Per-agent customization

Each agent can adjust their own columns and layout to suit how they work best. A support lead might need different fields than someone in billing or customer success—and now they can set things up accordingly.

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(Note: At this stage, column customization is user-specific. Shared search layouts by role or group are on the way—see What's coming next.)

And that’s just scratching the surface. There are loads of custom fields to choose from, so you can tailor your search results exactly how you like.

What’s coming next

We're actively building more features based on what you've told us you need. Here's a sneak peek at what’s on the way:

• Export search results – Download your results for analysis, reporting, or internal tracking.
• SLA columns – View SLA data right from your search results.
• Shared searches – Let teams access and use common search layouts. Perfect for keeping everyone on the same page.
• Lovely Views + Advanced Search – We’re working on bringing all this power to the Lovely Views app. That means table-style search results with custom columns, sortable views, and much more. Stay tuned!

It’s all about giving you more visibility, less clicking around, and a setup that works the way you do.

Got questions or want to see if something’s possible? Just reach out to our support team via support@lovestockleaf.com or via the web form at Support: Lovestock & Leaf. We’re listening and always happy to help.

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